Effective date: 17 December 2025
German Car Clinic ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services.
We may collect the following information: • Contact details you provide via our enquiry form (name, phone number, email address) • Vehicle information you submit (registration number, make, model) • Technical data collected automatically (IP address, browser type, pages visited) • Cookie data (see our Cookie Policy for details)
We use your information to: • Respond to your enquiries and provide quotes • Schedule and confirm appointments • Provide vehicle diagnostics and services • Improve our website and services • Comply with legal obligations
We process your personal data based on: • Your consent (e.g., when you submit an enquiry form) • Performance of a contract (e.g., when providing services) • Our legitimate interests (e.g., improving our services) • Legal obligations (e.g., record-keeping requirements)
We may share your data with: • Third-party vehicle data providers (for VRM lookups) • Email service providers (for sending confirmations) • Analytics providers (if you consent to analytics cookies) • xAI, only after you consent to the AI chat, to generate replies. xAI may search public web sources to answer motoring questions. Common contact identifiers are redacted from chat text before it is sent, but this is not comprehensive anonymisation. Do not put personal details, your VIN or registration in chat; the enquiry form remains separate. We do not sell your personal data to third parties.
We retain your personal data only as long as necessary for the purposes outlined above, or as required by law. Enquiry data is typically retained for up to 3 years.
Under UK GDPR, you have the right to: • Access your personal data • Correct inaccurate data • Request deletion of your data • Object to processing • Request data portability • Withdraw consent at any time To exercise these rights, contact us at service@gcarclinic.com
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or destruction.
Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies.
We may update this Privacy Policy from time to time. The latest version will be available on this page with an updated effective date.
If you have questions about this Privacy Policy or your personal data, contact us: German Car Clinic Unit 21, Leger Business Park, Churchill Road, DN1 2TF, Doncaster, UK Email: service@gcarclinic.com Phone: 01302 618 998
Our website includes an optional AI workshop assistant. It is clearly labelled as AI and is not a mechanic, booking system, or diagnostic service. Only after you actively agree, the chat text you enter is sent to xAI to produce a response. xAI may search public web sources to answer motoring questions. Common contact identifiers are redacted from chat text before it is sent, but this is not comprehensive anonymisation. Do not enter personal details, your VIN or registration in the AI chat; keep contact and vehicle details in the separate enquiry form. The chat is held in your browser’s memory and is not saved locally by this website when you close or clear it. If you choose to submit an enquiry, the contact and vehicle details you enter, together with the visible chat transcript, are sent to German Car Clinic for follow-up and are retained under our existing enquiry policy. xAI has its own privacy policy and may process information internationally: https://x.ai/legal/privacy-policy. We do not make guarantees about xAI’s retention, training, or handling of data.